Front of house Receptionist  Open

About the function

Innovation Centre, Canary Wharf
Kadans are opening an Innovation Centre at 20 Water Street, Canary Wharf in June 2023. The Innovation Center will provide early-stage life science companies with either their own private lab and office or a bench in a shared laboratory. The Innovation Centre will also provide tenants with access to shared facilities include meeting rooms, break out space and kitchen facilities.
Divided over two floors, the Innovation Centre totals 40,000 sq ft and will provide space for up to 24 early-stage life science companies to gather, create and innovate.

We are looking for an enthusiastic Front of house Receptionist to proactively build an active and engaged community of tenants and ensure the smooth and safe running of our Innovation Centre.

Responsibilities
The post holder will be responsible for a range of tasks, including but not limited to:

• Ensuring excellent customer experience and service for all users and visitors to the Centre.
• Building strong relationships with tenants
• Leading on the provision of facilities support to Centre users, ensuring effective support for booking meeting rooms, setting-up AV equipment for presentations and video/teleconferencing, 
• Onboarding new tenants, issuing security passes
• Receiving external visitors and arranging guest systems access.
• Managing the Innovation Centre email account and responding to all incoming general requests within 24-hours
• Answering telephone queries, receiving and distributing mail, making arrangement for access and supervising deliveries.
• Ensuring resources such as office and kitchen supplies and other materials are available and reordering these as required.
• Working closely with the Laboratory Technician to support tenant requirements. 
   

About Kadans Science Partner
Kadans is the leading European developer, operator and asset manager of technical real estate for knowledge intensive industries. Our portfolio consists of specialised laboratory and office facilities including cleanrooms, research facilities, pilot plants and more for R&D departments of knowledge institutions, educational bodies and knowledge-intensive businesses in sectors, such as life sciences, healthcare, biotechnology, renewable energy and high-tech industries.

Kadans is a pan-European platform focusing on the Netherlands, Germany, Belgium, Spain, France and the UK. Kadans’ portfolio comprises 50+ properties across 23 campus locations, serving more than 400+ tenants.

For more information: www.kadans.com/en

In the UK, Kadans owns and manages multiple assets including Merlin Place & Babraham Research Campus (Cambridge), Abingdon Science Park (Oxford), Brandon Road (London), Sycamore House (Stevenage), West of Scotland Science Park (Glasgow) and is in advanced discussions to significantly expand its position in the UK with new developments and acquisitions. Most recently, Kadans formed a joint venture with Canary Wharf Group to build the largest multi-let Life Science building in Europe – click here for more information. As part of this, Kadans are also delivering an Innovation Centre in Canary Wharf.

Skills, Knowledge and Experience

• Experience of providing high quality customer service, being responsive and confident in dealing with customer needs 
• Experience of managing community groups
• Competent IT skills including Outlook
• Efficient organisational and time management skills
• Excellent interpersonal and communication skills, written and verbal, including a professional telephone manner
• Proactive, with ability to think ahead and anticipate needs before they arise
• Ability to deal with multiple enquiries simultaneously
• Ability to work effectively on your own as well as in a team, and to balance changing demands and competing priorities
• Approachable with willingness to help others across the team

Why would you work for Kadans?

We offer you an independent role in a young and dynamic company with considerable room for your own initiative. Kadans offers exemplary employment conditions and an open, and informal company culture with opportunities for development and growth, both nationally & internationally.

If you meet this profile, we would like to receive your written application to include a CV and covering letter. This can be sent to: c.tripp@kadans.com

If you would like an informal discussion about the role, please contact Claudia Tripp (Commercial Manager) c.tripp@kadans.com